Privacy Policy
Effective Date: January 7, 2026
At Functional Capacity Experts (FCE), we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
Information We Collect
Personal Information
We collect information that identifies you as an individual, including:
-
Name, address, phone number, and email address
-
Date of birth and social security number
-
Insurance information and billing details
-
Employment information and work history
-
Referring provider and attorney information
Protected Health Information (PHI)
As a healthcare provider, we collect medical information necessary to provide functional capacity evaluations and related services:
-
Medical history and current health conditions
-
Functional assessment results and test data
-
Diagnostic reports and medical records
-
Treatment plans and recommendations
-
Physiological monitoring data (including heart rate and performance metrics)
Website Usage Information
When you visit our website, we may automatically collect:
-
IP address and browser type
-
Pages visited and time spent on site
-
Referring website addresses
-
Device information and operating system
How We Use Your Information
To Provide Healthcare Services
-
Conduct comprehensive functional capacity evaluations
-
Prepare detailed assessment reports and documentation
-
Coordinate care with referring physicians and healthcare providers
-
Process insurance claims and billing
-
Schedule appointments and communicate about services
For Legal and Business Purposes
-
Comply with legal and regulatory requirements
-
Respond to subpoenas, court orders, and legal processes
-
Provide expert witness testimony and case consultation
-
Protect against fraud and unauthorized access
-
Improve our services and business operations
For Communication
-
Send appointment reminders and follow-up information
-
Provide patient education materials
-
Respond to inquiries and requests
-
Send service updates (with your consent)
How We Protect Your Information
HIPAA Compliance
We maintain strict compliance with HIPAA Privacy and Security Rules:
-
Access to PHI is limited to authorized personnel only
-
Electronic health records are encrypted and password-protected
-
Physical records are stored in secure, locked facilities
-
Regular security audits and risk assessments
-
Staff training on privacy and security protocols
Security Measures
-
Secure socket layer (SSL) encryption for website data transmission
-
Firewall protection and intrusion detection systems
-
Regular data backups and disaster recovery procedures
-
Secure disposal of paper and electronic records
-
Business associate agreements with third-party vendors
Information Sharing and Disclosure
We do not sell, rent, or trade your personal or medical information. We may share your information only in the following circumstances:
With Your Authorization
-
When you provide written consent for specific disclosures
-
To referring physicians and healthcare providers involved in your care
-
To attorneys and legal representatives as authorized
-
To insurance companies for payment purposes
Required by Law
-
In response to court orders, subpoenas, or legal processes
-
To comply with workers' compensation and disability determination requirements
-
To report suspected abuse, neglect, or domestic violence as required
-
To public health authorities for disease prevention and reporting
For Treatment, Payment, and Healthcare Operations
-
Coordination with other healthcare providers involved in your treatment
-
Processing insurance claims and verifying coverage
-
Quality improvement and accreditation activities
-
Legal and compliance reviews
Your Privacy Rights
Worker Fit Technology
We utilize Worker Fit technology for functional capacity testing. Data collected through this system is subject to our privacy practices and is used solely for assessment purposes and report generation.
Website Analytics
Our website may use analytics tools to understand visitor behavior and improve user experience. These tools collect aggregate, non-identifying information.
Payment Processing
We use secure third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI DSS).
Third-Party Services
Worker Fit Technology
We utilize Worker Fit technology for functional capacity testing. Data collected through this system is subject to our privacy practices and is used solely for assessment purposes and report generation.
Website Analytics
Our website may use analytics tools to understand visitor behavior and improve user experience. These tools collect aggregate, non-identifying information.
Payment Processing
We use secure third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI DSS).
Patient Rights and Complaints
If you believe your privacy rights have been violated or have concerns about our privacy practices:
Contact our Privacy Officer:
Functional Capacity Experts, 1611 Jimmie Davis Hwy.Suite C, Bossier City, LA 71112 | Phone: 318.658.9950 | Email: help@fce-experts.com
You also have the right to file a complaint with:
-
U.S. Department of Health and Human Services
-
Office for Civil Rights
We will not retaliate against you for filing a complaint.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent as required by law.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Material changes will be communicated to patients as required by law.
Your continued use of our services after policy changes constitutes acceptance of the revised policy.
Notice of Privacy Practices
A complete Notice of Privacy Practices, as required by HIPAA, is available:
-
At our facility reception area
-
Upon request at any appointment
-
On our website for download
-
By mail upon request
Contact Us
For questions about this Privacy Policy or our privacy practices:
Functional Capacity Experts, 1611 Jimmie Davis Hwy.Suite C, Bossier City, LA 71112
Phone: 318.658.9950
Email: help@fce-experts.com
Website: https://www.fce-experts.com
Privacy Officer: Steve Allison Email: help@fce-experts.com
This Privacy Policy complies with the Health Insurance Portability and Accountability Act (HIPAA), Louisiana state privacy laws, and other applicable regulations governing the protection of personal and health information.
Last Updated: January 7, 2026
Information We Collect
Personal Information
We collect information that identifies you as an individual, including:
-
Name, address, phone number, and email address
-
Date of birth and social security number
-
Insurance information and billing details
-
Employment information and work history
-
Referring provider and attorney information
Protected Health Information (PHI)
As a healthcare provider, we collect medical information necessary to provide functional capacity evaluations and related services:
-
Medical history and current health conditions
-
Functional assessment results and test data
-
Diagnostic reports and medical records
-
Treatment plans and recommendations
-
Physiological monitoring data (including heart rate and performance metrics)
Website Usage Information
When you visit our website, we may automatically collect:
-
IP address and browser type
-
Pages visited and time spent on site
-
Referring website addresses
-
Device information and operating system
How We Use Your Information
To Provide Healthcare Services
-
Conduct comprehensive functional capacity evaluations
-
Prepare detailed assessment reports and documentation
-
Coordinate care with referring physicians and healthcare providers
-
Process insurance claims and billing
-
Schedule appointments and communicate about services
For Legal and Business Purposes
-
Comply with legal and regulatory requirements
-
Respond to subpoenas, court orders, and legal processes
-
Provide expert witness testimony and case consultation
-
Protect against fraud and unauthorized access
-
Improve our services and business operations
For Communication
-
Send appointment reminders and follow-up information
-
Provide patient education materials
-
Respond to inquiries and requests
-
Send service updates (with your consent)
How We Protect Your Information
HIPAA Compliance
We maintain strict compliance with HIPAA Privacy and Security Rules:
-
Access to PHI is limited to authorized personnel only
-
Electronic health records are encrypted and password-protected
-
Physical records are stored in secure, locked facilities
-
Regular security audits and risk assessments
-
Staff training on privacy and security protocols
Security Measures
-
Secure socket layer (SSL) encryption for website data transmission
-
Firewall protection and intrusion detection systems
-
Regular data backups and disaster recovery procedures
-
Secure disposal of paper and electronic records
-
Business associate agreements with third-party vendors
Information Sharing and Disclosure
We do not sell, rent, or trade your personal or medical information. We may share your information only in the following circumstances:
With Your Authorization
-
When you provide written consent for specific disclosures
-
To referring physicians and healthcare providers involved in your care
-
To attorneys and legal representatives as authorized
-
To insurance companies for payment purposes
Required by Law
-
In response to court orders, subpoenas, or legal processes
-
To comply with workers' compensation and disability determination requirements
-
To report suspected abuse, neglect, or domestic violence as required
-
To public health authorities for disease prevention and reporting
For Treatment, Payment, and Healthcare Operations
-
Coordination with other healthcare providers involved in your treatment
-
Processing insurance claims and verifying coverage
-
Quality improvement and accreditation activities
-
Legal and compliance reviews
Your Privacy Rights
Worker Fit Technology
We utilize Worker Fit technology for functional capacity testing. Data collected through this system is subject to our privacy practices and is used solely for assessment purposes and report generation.
Website Analytics
Our website may use analytics tools to understand visitor behavior and improve user experience. These tools collect aggregate, non-identifying information.
Payment Processing
We use secure third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI DSS).
Third-Party Services
Worker Fit Technology
We utilize Worker Fit technology for functional capacity testing. Data collected through this system is subject to our privacy practices and is used solely for assessment purposes and report generation.
Website Analytics
Our website may use analytics tools to understand visitor behavior and improve user experience. These tools collect aggregate, non-identifying information.
Payment Processing
We use secure third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI DSS).
Patient Rights and Complaints
If you believe your privacy rights have been violated or have concerns about our privacy practices:
Contact our Privacy Officer:
Functional Capacity Experts, 1611 Jimmie Davis Hwy.Suite C, Bossier City, LA 71112 | Phone: 318.658.9950 | Email: help@fce-experts.com
You also have the right to file a complaint with:
-
U.S. Department of Health and Human Services
-
Office for Civil Rights
We will not retaliate against you for filing a complaint.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent as required by law.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Material changes will be communicated to patients as required by law.
Your continued use of our services after policy changes constitutes acceptance of the revised policy.
Notice of Privacy Practices
A complete Notice of Privacy Practices, as required by HIPAA, is available:
-
At our facility reception area
-
Upon request at any appointment
-
On our website for download
-
By mail upon request
Contact Us
For questions about this Privacy Policy or our privacy practices:
Functional Capacity Experts, 1611 Jimmie Davis Hwy.Suite C, Bossier City, LA 71112
Phone: 318.658.9950
Email: help@fce-experts.com
Website: https://www.fce-experts.com
Privacy Officer: Steve Allison Email: help@fce-experts.com
This Privacy Policy complies with the Health Insurance Portability and Accountability Act (HIPAA), Louisiana state privacy laws, and other applicable regulations governing the protection of personal and health information.
Last Updated: January 7, 2026